Delivery and warranty
We ship machines directly from the factory in Rupin near Kolno, on a pallet, throughout the European Union, with a 24-month manufacturer's warranty.
Lead times
Machines from stock are packed and released to the carrier within 24 hours of order booking. Models configured to order, with a different working length, circular cutting knife, hemming bar, counterweight, are usually fulfilled within 14 days.
Transport
- -Shipping on a pallet, machine secured with foil and corner protectors.
- -Delivery to all countries of the European Union.
- -Personal collection possible at the factory in Rupin near Cologne.
- -Transport costs are determined individually depending on the length of the machine.
Warranty and returns
All machines are covered by a 24-month manufacturer's warranty. Warranty and post-warranty repairs are carried out in the same hall where the machine is manufactured, so spare parts are available even after years of use.
An undamaged machine in its original packaging can be returned within 14 days of receipt.
Frequently Asked Questions
- How long does machine delivery take?
- Machines available from stock are shipped within 24 hours. Models configured to order are usually fulfilled within 14 days.
- Do you ship machines abroad?
- Yes, we ship on a pallet to all countries of the European Union. Transport costs depend on the working length of the machine and the destination country.
- How long is the warranty?
- Each machine is covered by a 24-month manufacturer's warranty, including warranty and post-warranty service.
- Can I return the machine?
- Yes, you have 14 days to return an undamaged machine in its original packaging.
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