Support
Service and spare parts
We service the machines we produce ourselves, without intermediaries, with access to original documentation and parts.
Warranty and post-warranty service
We accept service requests by phone or email. For diagnosis, the machine model, serial number from the nameplate, and photos of the fault location are needed; in most cases, this allows us to send the correct part immediately.
Spare parts
- -Circular cutting knives and cutting units.
- -Clamping elements, springs, and pressure rollers.
- -Bending beams: straightening and regeneration.
- -Transport wheels, counterweights, and mounting accessories.
Why service with the manufacturer
The machine returns to the same hall where it was built. Dimensional documentation for each beam is archived, so the part fits without on-site adjustment, and advice is provided by an engineer, not a salesperson.
Frequently Asked Questions
- Are spare parts available after many years?
- Yes. We have been producing machines ourselves since 1994, which is why we manufacture parts for older models based on our own technical documentation.
- How to report a machine for service?
- Just a phone call or email with the machine model and serial number from the nameplate. Usually, a fault can be diagnosed remotely based on photos.
- Do you recondition bending beams?
- Yes, we straighten and recondition bending beams and replace circular cutting knives and clamping elements.
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